SHIPPING & RETURNS POLICY
PRODUCTION & SHIPPING
PRODUCTION
We are eco-friendly, only printing a tee after it has been ordered by you. This prevents unpopular designs ending up in landfill.
As such:
- It takes 4~8 business days to fulfil (print, press & package) your order. However, 60% of orders are fulfilled in 3 business days.
Then you should add below shipping times on top of that.
SHIPPING TIMES
Once your items have left us, they will arrive to you in:
- 6~14 business days (excluding weekend & major holidays).
Our courier will send you an email with tracking info & estimated ETA.
SHIPPING FEE
Orders over US$100.00, shipping is free, worldwide.
Orders under US$100.00, shipping is US$15.00, worldwide.
All prices shown on this website for products are final. They include GST. The above shipping fees are added at Checkout.
CUSTOMS DUTIES & TAXES
Most countries have at least a US$200 duty-free allowance on goods entering the country, so if your order value (excluding shipping fees) is less than the duty-free allowance, you will incur no customs fees. We ship from New Zealand. Should your order incur customs fee, you are responsible for paying it. Unfortunately, we are unable to display VAT info on our shipping labels or packing slips.
CHANGE OF ADDRESS
Ensure the shipping address you enter on the Checkout page of our website is correct. If using a third party payment provider e.g. Paypal, ensure the address you have provided them is accurate. We are unable to adjust your address once the order has been placed by you, which will unfortunately mean the goods will be dispatched to the incorrect address you provided.
SIGN FOR YOUR PACKAGE
When receiving your package, open it in front of the delivery person to confirm no damage occurred during transit. If there is damage, alert courier right there & then.
Once courier has delivered package to you, we/they are unable to take responsibility for any shipping damage you may subsequently discover. If you are unable to be there in person, when the package arrives, then that is something to consider.
We wrap all your items in protective packaging, and then enclose that it protective envelopes provided by our couriers. The chances of damage are extremely small.
SHIPPING TO MULTIPLE LOCATIONS
We can only process an order to one address. If you want to ship one item to one address, and a second item to another address, you will have to make two orders, one for each address.
RETURNS & EXCHANGES
Our 3-4-LIFE program, together with our informative Sizing Guide page guarantees you choose the right size of tee, every time.
CLAIMS FOR INCORRECT SIZE OR BUYER'S REMORSE
Because of which, we do NOT allow Returns or Exchanges for received orders you've chosen the wrong size for, or changed your mind about (buyer's remorse).
CLAIMS FOR DEFECTIVE ITEMS
While we do our utmost to ensure you receive perfectly finished merchandise, occasionally mistakes occur.
We WILL gladly grant exchanges for products you can show were not delivered in perfect condition.
Any claims for orders damaged in transit should be pursued with the courier (who will then notify us).
Any claims for defective manufacture (e.g. misprints/wrong size being sent) should be pursued with us. Please contact us within 7 calendar days of you receiving your order (see below for how to).
Upon confirming the fault is ours (or our courier's), we'll ship you replacement product(s), at no extra charge to you, along with our sincere apologies.
We are UNABLE to issue refunds, under any circumstance.
If you live within the continental US, we recommend you send your defective items to this company who will recycle them in a 100% eco-friendly manner.
CLAIMS FOR COURIER DAMAGED ITEMS
When receiving your package, open your package in front of delivery person to see if any damages occurred during shipping. If so, alert the delivery person right there & then.
After you sign for your package, you accept the items as delivered damage-free. We are not responsible for any damaged in transit items after the package has been signed for.
CLAIMS FOR UNDELIVERED ITEMS
If your package hasn't arrived within 3 weeks of expected delivery date, contact the courier via the tracking email they sent you.
HOW TO MAKE A DEFECT CLAIM WITH US
Send an email to wont @ wontnamenames dot com .
In the Subject Line, type: DEFECT ITEM CLAIM.
NB: we won't accept ANY emails relating to this type of claim UNLESS the above Subject Line is filled in accordingly.
In the Main Body of email, type:
- written description of the nature of the defect
- photos of the defect
- the corresponding order number the defective item came from
- your full name
- your username (if applicable)
- email us from the same address you used to place the order from.
NB: failure to fully describe the nature of the defect to us means you run the risk of missing the 7 calendar day deadline for claims to be submitted.
OTHER REASONS FOR RETURNS
Wrong Address: if you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility, automatically. We will notify you once we receive the returned item, requesting an updated/corrected address.
You will be liable for reshipment costs once we have confirmed an updated address with you.